Refund Policy

At Arunadda Fresh Mart , customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund Policy carefully.


1. Eligibility for Refund

  • Refunds are applicable only for items that are:

    • Returned in their original condition (unused, undamaged, and with original packaging).

    • Returned within 7 days of delivery.

  • Certain products such as personal care items, perishable goods, and customized orders are non-refundable.


2. Refund Process

  • To request a refund, contact us at 📧 arunaddamart@gmail.com  with your order ID and reason for the request.

  • Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • If approved, the refund will be processed within 5–7 business days and credited to your original method of payment.


3. Non-Refundable Situations

Refunds will not be issued if:

  • The product is damaged due to misuse or negligence after delivery.

  • The product is returned without original packaging or missing accessories.

  • The refund request is made after the 7-day return window.


4. Exchange Option

In some cases, instead of a refund, we may offer a product exchange or store credit, depending on the situation and product availability.


5. Late or Missing Refunds

  • If you haven’t received your refund after 7 business days, first check with your bank or payment provider.

  • If the issue persists, please contact us at 📧arunaddamart@gmail.com  for assistance.


6. Contact Us

For any refund-related queries, please reach out to our support team:
📧 arunaddamart@gmail.com